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Multilogin X
Multilogin 6
Investigating speed issues
Written by Yelena Varabyeva
Updated on August 16th, 2024
Table of contents
If your profiles or app are running slowly, it might be due to poor connection. This article provides several solutions to help resolve this problem.
Slow profile speed
Check the proxy
First, create and launch a new profile without any proxy:
- If it works well, keep reading
- If it runs slowly, skip to the section “Slow interface speed”
If the profile starts to run slowly only when you add a proxy, the issue is likely with the proxy itself. Here are some solutions:
- Try a different proxy: Use a proxy with a different location, protocol type, or from another provider. Proxy speed can vary due to network infrastructure, distance from target websites, and server load. Switching proxies can help avoid these issues.
- Test your proxy in another browser: If the connection is slow in another browser with your proxy, the issue is with the proxy. Follow our detailed guide on testing it. If the connection remains slow, contact your proxy provider for further assistance.
If this step doesn't help, have a look at the solutions below.
Slow interface speed
Check the system
Make sure that your computer meets our minimum system requirements.
Check the ISP
ISP
Some internet service providers may block proxy providers, and vice versa. They may block connections to Multilogin too. To check if that is the case for you, try connecting to a VPN, another Wi-Fi network, or use mobile internet as a hotspot. This can also help if the speed of your current ISP is slow.
Check 3rd-party apps
3rd-party apps
Antivirus, firewall, VPN, and certain proxy applications (Proxifier and SocksEscort) installed on your computer may block Multilogin from working correctly and connecting to your proxy. The best option here is to uninstall such apps, but you can also try to disable them or whitelist Multilogin in their settings.
Refresh components
Deps
This action won't cause any data loss: it will only refresh app components that allow Multilogin to work correctly.
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent and start any profile: this will trigger the components download process
Send us logs
If the issue with slowness persists, send us your proxy details (IP or hostname, port, login, and password) and logs.
Logs
- Recreate the issue or prompt the error message
- Archive the logs folder located in the following directory:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Send the issue description along with the archive to support@multilogin.com