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Connecting the agent
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Written by Yelena Varabyeva
Updated on June 18th, 2024
Table of contents
Stumbled upon a connection error? If your system matches our requirements, it might just be your antivirus or firewall being a little too cautious. Let's dive into some troubleshooting steps together and get things back on track.
Learn how to connect, disconnect, uninstall the agent and check its version in this article.
Check 3rd-party apps
The agent has undergone a rigorous certification process and is verified as safe and trustworthy. But you know how it is – sometimes antivirus and firewall software get a bit too jumpy and flag legitimate apps as potential threats. We can assure you that the agent is not malicious in any way, and we are committed to maintaining a safe and secure experience for our users.
Now, to tackle this glitch, try disabling those overprotective apps or whitelisting the agent.
In addition, if you have a VPN or certain proxy applications (Proxifier and SocksEscort), try to disable them too, as they may block Multilogin connections.
Check the ISP
Here's what can happen: your internet service provider might block certain websites, including Multilogin. To rule out this possibility, try connecting to a different Wi-Fi network or use your mobile hotspot. Then repeat the agent connection steps.
Check the browser
If the issue persists, it might be a good idea to connect the agent using a different browser or incognito mode. If the connection works there, update your original browser to the latest version and check if any extensions can interfere with your connection.
Check the ports
It can be helpful to quit processes that operate on the same port as the agent.
Windows
- Open the Command prompt (CMD)
- Run the command
netstat -ano | findstr :45000
- Identify the PID (Process ID) associated with the processes running on port 45000
- To terminate a process, run the command
taskkill /F /PID {PID of the process}
.
Make sure to replace "{PID of the process}" with the actual PID you got in step 3. Repeat the steps for ports 45001, 45002, etc, if needed.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/16296/3681623/Processes_and_ports_Windows.png)
macOS and Linux
- Open the Terminal
- Run the command
lsof -i :45000
- Look for the PID (Process ID) associated with the processes you want to terminate.
- To terminate a process, run the command
kill -9 {PID of the process}
Make sure to replace "{PID of the process}" with the actual PID you obtained in step 3. Repeat the steps for ports 45001, 45002, etc, if needed.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/16296/3681631/Processes_and_ports_Linux.png)
Restart the device
Sometimes, a fresh start works wonders. If the steps above didn't do the trick, try giving your device a quick restart and then go ahead with the agent connection steps again.
Send us logs
If the issue persists, send us your log files, and we will investigate it further for you.
Logs
- Recreate the issue or prompt the error message
- Archive the logs folder located in the following directory:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Send the issue description along with the archive to support@multilogin.com
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/16296/4154597/Send%2Blogs.gif)